Privacy Policy

At HandyHeroYYC, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Consent

By submitting your personal information through our contact form, requesting an estimate, or hiring us for services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Information We Collect

We only collect the personal information necessary to provide our services and manage our business operations. This includes:

• Your name and contact details (such as email address and phone number).
• Your physical address (to provide on-site property estimates and perform contracting work).
• Specific details, photos, or descriptions regarding your project inquiries.

How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and schedule consultations.
• To prepare accurate written estimates, quotes, and invoices.
• To perform and manage general contracting, hauling, landscaping, and repair services.
• To meet legal, regulatory, and tax obligations.

Disclosure and Third-Party Sharing

We do not sell, rent, or trade your personal information. We only share your information when necessary to coordinate your projects, such as with our trusted team members or sub-trades actually performing the work on your property.

We use secure, privacy-focused email services (ProtonMail) and standard business communication systems to transmit messages and store correspondence. Some of our secure digital service providers may store data outside of Alberta or Canada, meaning your information may occasionally be processed in other jurisdictions subject to their local laws.

Data Retention

We keep your personal information only as long as reasonable for business or legal purposes. Active customer records, communication history, and transaction data are maintained to support ongoing service warranties and to comply with standard Canadian tax record-keeping requirements.

Security Safeguards

We protect your personal information using physical, technological, and administrative security measures appropriate to the sensitivity of the data. This includes secure, encrypted email communications (ProtonMail), password-protected business devices, and limiting information access strictly to authorized personnel who require it to perform their jobs.

Access and Correction Rights

You have the right to request access to the personal information we hold about you. You can also request that we update, correct, or delete your information if it is inaccurate or no longer required for active business or legal purposes.

Questions and Concerns

If you have questions, complaints, or require further details about our personal information handling practices, please contact us directly:

HandyHeroYYC
Calgary, Alberta